FAQs

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.

You will receive an email confirmation from us once your item has shipped. (Please check your spam folder as sometimes company emails goes there instead of your main inbox.)

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email/contact us.

Please note that due to COVID-19, shipping times may be delayed up to 30-35 days.

I am not in love with my order, can it be returned? What if there is an issue?
We offer an exchange of product, if the product is defective or damaged. Please include the name and order number on your communications with us.

Can I cancel my order?
You are able to cancel your order with no penalty as long as it cancelled before it ships. 

I have entered an incorrect address. What do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email right away. If the given address is wrong, we can change the address to the correct one within 24 hours. No returns will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email (support@poshbeautysupplies.com) and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thank you!